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COMPLAINT RESOLUTION PROCEDURE

The company accepts complaints through various channels, including Written Documents, Fax, Email, and Hotline. Details are as follows:

• Communicate directly with SohaGame's support staff by calling the Customer Support Hotline: 19006639 (available daily from 8:00 AM to 10:00 PM).
• Send your complaint via email to: https://hotro.sohagame.vn

Complaint Resolution Process:

The procedure for resolving disputes or complaints related to the game is as follows:

1. Receiving the Complaint: The support team will acknowledge receipt and confirm the details provided by the player.
2. Investigation: Relevant teams will investigate the issue and gather necessary information.
3. Resolution: Based on the findings, a solution will be offered to resolve the dispute.
4. Notification: Players will be informed of the resolution via their registered contact method.

💥 Wishing all Heroes an exciting and explosive gaming experience in the world of X-Wukong! 💥

X-WUKONG - THE LEGENDARY PHOENIX 2025

🌟 Official Fanpage: https://www.facebook.com/xwukongshg
🌟 Community Group: https://www.facebook.com/groups/xwukongshg
🌟 Recharge Card: https://nap.sohagame.vn/xwukong
🌟 Support: https://hotro.sohagame.vn
📞 Support Hotline: 1900 6639